ANTIDISPUTED HOTEL MODELS: ESSENCE AND ADVANTAGES

Abstract

The purpose of a writing of
this article - to show advantages of presence
of specialised antidisputed models in hotels
for minimisation of conflicts in relations with
guests and in working collective. Based on
theoretical base and the empirical researches
spent in one of hotels of Moscow, principal
causes of origin of conflicts are revealed and
modern methods under their permission are
presented. Some world hotel antidisputed
models are considered and arguments for creation
of uniform system under the resolution
of conflicts in the Russian hotels, without
dependence from their geographical location
and level of given services are resulted.