The problem of measuring the effectiveness of the mediator in a conflict situation
https://doi.org/10.18384/2310-7235-2023-1-124-138
Abstract
Aim of this work is to create an author's methodology that allows you to predict the effectiveness of a potential mediator in a conflict situation.
Methodology. As part of the study, participants were asked to solve two cases describing conflict situations according to specific instructions. To assess the validity of the developed methodology, the method of "contrast groups" was used, and to assess its reliability, the method of "retesting" was used.
Results. The data obtained showed that the constructed efficiency index can be a significant way in psychological research to measure the effectiveness of a potential mediator in a conflict situation, which allows us to evaluate the qualitative and quantitative indicators of his work.
Theoretical and/or practical significance. This study complements the understanding of the actual role of mediation as a type of mediation activity. The factors of the effectiveness of the mediation procedure in the work of the mediator are analyzed. A methodology has been sub[1]stantiated and created to assess the effectiveness of a potential mediator in a conflict situation.
About the Authors
M. V. Vetlinskaya
Lomonosov Moscow State University
Russian Federation
Russian Federation
Mariya V. Vetlinskaya – Engineer, Department of the Psychology of Person
Mohovaya, 11, st. 9, Moscow, 125009
A. V. Gubanov
State University of Education
Russian Federation
Russian Federation
Andrey V. Gubanov – Cand. Sci. (Psychology), Assoc. Prof. of the Department of General and Pedagogical Psychology
Very Voloshinoy 24, Mytishchi, Moscow Region, 141014
References
1. Aleshina A.V., Kosovskaya V.A. [Mediation as a result of the interaction of conflictology and jurisprudence]. In: Obshchestvo. Sreda. Razvitie (TerraHumana) [Mediation as a result of the interaction of conflictology and jurisprudence], 2012, no. 2, pp. 112–114.
2. Allahverdova O.V. [Mediation as a result of the interaction of conflictology and jurisprudence]. In: Vestnik Sankt-Peterburgskogo universiteta [Bulletin of St. Petersburg University], 2007, no. 6, pp. 151–159.
3. Allahverdova O.V., Ivanova E.N. [Psychology in organizations]. In: Vestnik Sankt-Peterburgskogo universiteta [Bulletin of St. Petersburg University], 2007, no. 6, pp. 73–77.
4. Andreev V.V. Process posrednichestva v reshenii social'nogo konflikta: dis. … kand. sociol. nauk [The process of mediation in resolving social conflict: Cand. Sci. thesis in Sociological Sciences]. Moscow, 2004. 163 p.
5. Besemer H. Mediation vermittlung in konflikten (Rus. ed.: N. V. Malovaya, transl. Mediaciya. Posrednichestvo v konfliktah. Kaluga: Duhovnoe poznanie Publ., 2004. 176 p.).
6. Vagina M.V. [Using the case study method as an educational technology]. In: Vestnik Severo-Zapadnogo otdeleniya Rossijskoj akademii obrazovaniya [Bulletin of the North-Western Branch of the Russian Academy of Education], 2013, vol. 13, no. 1, pp. 16–18.
7. Vetlinskaya M.V. [The image of a “successful” mediator as a specialist in the field of negotiation]. In: Nacional'noe zdorov'e [National Health], 2021, no. 1, pp. 46–49.
8. Ivanova E.N. [Mediation as an interdisciplinary cooperation]. In: Vestnik Voronezhskogo gosudarstvennogo universiteta. Seriya: Pravo [Bulletin of Voronezh State University. Series: Law], 2021, no. 1, pp. 343–348.
9. Lazarev S.V. Osnovy sudebnogo primireniya [Fundamentals of judicial reconciliation], Moscow, Infotropik Media Publ., 2011. 256 p.
10. Musatova O.A. [On the problem of the psychological potential of the mediator as a source of resolving the problems of interpersonal interaction]. In: Pedagogika i psihologiya obrazovaniya [Pedagogy and psychology of education], 2021, no. 4, pp. 164–174.
11. Osinskij A.E. [Mediation in the professional activities of specialists in helping professions]. In: Kotlyarova E.V., ed. Sovremennaya obrazovatel'naya psihologiya v podgotovke specialistov pomogayushchih professij: aktual'nye problemy teorii i praktiki okazaniya pomoshchi drugim [Modern educational psychology in the training of specialists in helping professions: actual problems of the theory and practice of helping others]. Mogilev, Mogilev State University named after A. A. Kuleshov Publ., 2019, pp. 100–103.
12. Spengl M.L., Ajzenhart M.U. Negotiation. Communication for Diverse Settings (Rus. ed.: O.V.Svinchenko, transl. Peregovory, reshenie problem v raznom kontekste. Har'kov, Gumanitarnyj centr Publ., 2009. 588 p.).
13. Udavihina U.A. [Socio-psychological aspect of mediation]. In: Chelovecheskij kapital [Human capital], 2020, vol. 141, no. 9, pp. 104–114.
14. Hasan B.I., Poleshchuk Yu. O. [Criteria for medialability of conflicts in legal practice]. In: Vestnik Sankt-Peterburgskogo universiteta [Bulletin of St. Petersburg University], 2020, vol. 11, no. 1, pp. 207–222.
15. Chiker V.A. Metodologiya i metody social'no-psihologicheskih issledovanii [Methodology and methods of socio-psychological research]. St.Petersburg, St. Petersburg University Press Publ., 2010. 133 p.
16. Shamlikashvili C.A. Mediaciya kak metod vnesudebnogo razresheniya konfliktov [Mediation as a method of out-of-court conflict resolution]. Moscow, Interregional Center for Management and Political Consulting Publ., 2006. 86 p.
17. Argyle M. Some New Developments in Social Skills Training. In: Bulletin of the British Psychological Society, 1984, vol. 37, pp. 405–410.
18. Blake R., Mouton J. The Managerial Grid III: The Key to Leadership Excellence. Houston, Gulf Publishing Co., 1985. 244 p.
19. Kressel K., Pruitt D. Themes in the Mediation of Social Conflict. In: Journal of Social Issues, 1985, vol. 41, no. 2, pp. 179–198.
20. Rubin J. Models of Conflict Management. In: Journal of Social Issues, 1994, vol. 50, no. 1, pp. 33–45.
21. Fisher R.J. Interactive Conflict Resolution. New York, Syracuse UP, 1997. 308 p.
22. Weingart L., Bennett R., Brett J. The Impact of Consideration of Issues and Motivational Orientation on Group Negotiation Process and Outcome. In: Journal of Applied Psychology, 1993, vol. 78, no. 3, pp. 504–517.
23. Yin R.K. Case study research and applications: design and methods. California, SAGE Publications, 2018. 319 p
Review
Views:
102
Email this article 